Scale your short-term rentals
on autopilot.
pepperAssist uses AI agents to handle guest messages, maintenance dispatch, and owner approvals 24/7 — so you can run more properties without adding headcount.
Syncs with the platforms you already use
Third-party managers take 15–30% of your revenue
For an owner with multiple properties, that's one of the largest recurring expenses in the business — and routing through a third-party manager can also complicate certain U.S. tax strategies around material participation (talk to your tax advisor). Self-managing with the right tools removes that cost without adding a second job.
We augment your tools. We don't replace them.
Lodgify, Airbnb, VRBO, and Booking.com stay your systems of record for listings, bookings, and guest messaging. pepperAssist acts as the property manager inside those tools — reading messages, checking availability, dispatching maintenance — so you get the leverage without losing the systems you already trust.
Three agents. Zero busywork.
Each agent owns an entire operational lane — working in the background, escalating to you only when it matters.
Answers guests, knows its limits
Reads your house manual and FAQs to answer routine questions instantly — in the guest's own language — and holds anything it shouldn't decide alone.
- ✓Grounded in house manual, FAQs, and reservation data
- ✓Replies in the guest's own language
- ✓Holds cost or exception requests for your approval
✓ Held for approval — not auto-resolved
See what autopilot is worth to you.
Watch a guest question resolve itself.
No canned scripts. Pepper reads context — the listing, the guest, the house manual — and replies like your best team member would.
- 1
Understands intent
Pulls the right answer from that property's house manual and FAQs.
- 2
Acts across systems
Flags maintenance, checks availability, escalates when it should.
- 3
Loops you in when needed
One tap to take over any conversation, any time.
pepperAssist
Guest chat · Illustrative example
✓ Resolved instantly, no owner action needed
Everything runs in one place.
Multi-channel sync
Connects through Lodgify to keep every message, reservation, and property detail in lockstep across Airbnb, VRBO, Booking.com, and Google Vacation Rentals.
Human-in-the-loop
Jump into any conversation with a single click — Pepper hands off seamlessly, and never auto-approves money or exceptions on its own.
Maintenance & vendor dispatch
A guest report becomes a ticket automatically. The AI texts a vendor to negotiate price and timing, gated through your approval.
Multi-language intelligence
Answers guests in their own language — no translation lag, no misfires — so international guests always feel at home.
Whoever runs the portfolio, Pepper has a lane for them.
Property owner
1–50 properties
Self-manage without hiring a night-shift coordinator. pepperAssist handles guest messages and maintenance while you keep the margin a third-party manager would otherwise take.
Property manager
STR, mid-term, or long-term
Run a growing portfolio without adding headcount for every new door — the inbox, approvals, and vendor dispatch scale with you.
Operations manager
Portfolio-wide visibility
See every conversation, ticket, and vendor status in one dashboard — decide what needs your judgment and let the AI handle the rest.
Ready to take your hands off the keyboard?
pepperAssist is pre-launch — we're onboarding a small group of hosts directly. Tell us about your portfolio and we'll reach out.