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pepperAssist

Everything a property manager does, automated

Real screenshots from the live product — every module below is shipped, not a mockup.

Unified Inbox

Every guest conversation, one place

SMS, email, Airbnb, VRBO, and Booking messages land in a single inbox, sorted by what needs your attention.

  • Unread and all-channel filters
  • Synced from Lodgify — no separate app to check
  • Unread indicator so nothing gets missed
pepperAssist unified inbox showing a guest conversation list with unread indicator and channel filters
AI Assistant

Answers guests, knows its limits

Grounded in your house manual, FAQs, and reservation data. Handles routine questions directly — in the guest's own language — and holds anything it shouldn't decide on its own.

  • Multi-language out of the box
  • Grounded answers, not guesses — no hallucinated house rules
  • Gated requests get a holding reply, never a made-up yes
pepperAssist AI assistant test chat answering guest questions in multiple languages and holding a discount request for owner approval
Approval System

You decide, the AI executes

Refunds, discounts, early check-in, late checkout, exceptions — anything that costs money or bends a rule waits for a real decision.

  • Approve, reject, or suggest an alternative
  • Same flow on the web and via Telegram inline buttons
  • The AI never messages the guest until you've decided
pepperAssist approvals page showing a pending refund request with Approve, Reject, and Suggest alternative actions
Maintenance

From guest report to vendor dispatch

A guest reports a problem — AC, leak, lock — and a ticket is created automatically. Assigning a vendor kicks off an AI-negotiated quote, gated through the same approval flow.

  • Guest chat reports auto-create tickets
  • AI texts the vendor to negotiate price and timing
  • Severity, status, and cost tracked end to end
pepperAssist maintenance report form confirming an issue was reported for a property
Integrations

Works with what you already run

Connects to Lodgify — which already talks to Airbnb, VRBO, and Booking.com — instead of asking you to switch platforms.

  • Per-organization Lodgify API key, encrypted at rest
  • Manual or scheduled sync of properties and reservations
  • Telegram for instant, actionable owner notifications
pepperAssist settings page showing a connected Lodgify integration and a Telegram notification card